Returns & Exchanges

We want you to love your purchase! If something isn't quite right, we are here to help you with a return or an exchange. Please read our policy below:

Policy Conditions

  • Return Window: You can return or exchange items within 14 days of receiving your order.

  • Item Condition: To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition with all tags attached and in the original packaging. Items showing any signs of use or wear will not be accepted.

  • Personalized Items: We accept returns on all items, including personalized, customized, or made-to-order products, provided they are returned in their original condition. Return shipping costs are the responsibility of the customer and are non-refundable.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Shipping Costs

  • Return Shipping: Shipping costs for returns and exchanges are the responsibility of the customer and are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Shipping Deadline: Once your return request is approved, please ship the item back within 14 days of receiving our confirmation.

Return Address

Please send all returns to:
Dobrego Pasterza str. 108/55
Krakow 31-416
Poland

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at mysunnybunnystudio@gmail.com.

How to Start a Return

To initiate a return or exchange, please contact our support team at mysunnybunnystudio@gmail.com with your order number, and we will guide you through the process.