Frequently Asked Questions
Find quick answers about personalized orders, production, delivery, returns, and caring for your handmade My Sunny Bunny item.
Are My Sunny Bunny products handmade?
Yes. Our personalized nursery décor, name banners, pillows, and plush toys are designed and made in our small studio. Depending on the design, we embroider, cut, sew, stuff, and finish each piece individually. Names and other personal details are added with machine embroidery for a neat, durable finish.
How do I personalize my order?
Choose the available options on the product page and enter the requested name, age, colors, or wording in the personalization fields. Please check spelling and capitalization carefully before placing your order, as we make the item using the details submitted at checkout.
Can I request different colors or a custom design?
Many products offer a choice of fabrics, thread colors, letter colors, and decorative details. If you need an option that is not shown, please contact us before ordering. We will let you know whether the request is possible.
How long does it take to make an order?
Our standard production time is 1–3 business days. This is the time needed to make your item and does not include delivery time.
Where do you ship from?
Orders ship from Poland, within the European Union. We deliver to the countries available at checkout, and every parcel includes tracking.
How long does delivery take?
Estimated delivery after production is 7–14 business days to the United States, 4–8 business days within the European Union, 5–10 business days to the United Kingdom and Switzerland, and 10–25 business days to Australia, New Zealand, and Canada. These are estimates and may be affected by customs, holidays, or carrier delays. See our Delivery page for current details.
Will I receive a tracking number?
Yes. All orders are shipped with tracking. You will receive the tracking information by email after your parcel has been dispatched.
Will I have to pay customs duties or import taxes?
For U.S. orders, applicable customs duties and import fees are prepaid by My Sunny Bunny, so no additional import charges are due upon delivery. Orders delivered within the European Union do not incur customs duties. Rules for the United Kingdom, Canada, and other destinations vary, so please review the country-specific information on our Delivery page.
Can I return or exchange a personalized item?
Yes. We accept return or exchange requests within 14 days of delivery, including for personalized and made-to-order products, provided the item is unused, unwashed, and returned in its original condition and packaging. Return shipping is paid by the customer. Sale items and gift cards cannot be returned. Read the full Returns & Exchanges policy before sending anything back.
What should I do if my order arrives damaged or incorrect?
Please email mysunnybunnystudio@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and help you with the next step.
Where can I find size, materials, safety, and care information?
These details are listed on each product page because they vary by design. Please review the product description before ordering, especially when choosing nursery décor or a gift for a young child. If anything is unclear, contact us and we will be happy to help.
How can I contact My Sunny Bunny?
Use our Contact Us page or email mysunnybunnystudio@gmail.com. We usually reply within 12 hours, Monday through Friday.